Privacy Policy

Introduction

At Flowense ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document processing platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, and contact information when you register for an account
• Billing information and payment details for subscription services
• Professional information such as company name and job title
• Communication preferences and customer support interactions

Document Data

When you use our document processing services, we may process:

• Documents you upload for processing (PDFs, images, etc.)
• Extracted data and structured information from your documents
• Processing preferences and custom templates you create
• Usage patterns and processing history

Technical Information

• IP addresses and device information
• Browser type and version
• Usage analytics and performance metrics
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our document processing services
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send you service updates, security alerts, and administrative messages
• Improvement: To analyze usage patterns and improve our platform's functionality and performance
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with applicable laws and regulations

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Regular security assessments and compliance audits
• SOC 2 Compliance: We maintain SOC 2 Type II certification
• HIPAA Compliance: Healthcare-grade security for sensitive documents
• Data Minimization: We collect and retain only necessary information

Data Retention

We retain your information for different periods depending on the type of data:

• Account Information: Retained for the duration of your account plus 30 days after deletion
• Processed Documents: Automatically deleted after processing unless you choose to store them
• Billing Records: Retained for 7 years for tax and accounting purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of marketing communications
• Restriction: Request restriction of processing in certain circumstances

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality and security
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences
• Third-party Cookies: From service providers like analytics and payment processors

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses and adequacy decisions where applicable.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.