Frequently Asked Questions
Find answers to common questions about Flowense. Can't find what you're looking for? Contact our support team.
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General
Common questions about Flowense
Which countries and currencies are supported?
We support documents in English and handle multiple currencies including USD, EUR, GBP, CAD, AUD, and many others. We're continuously expanding our language and currency support based on customer demand.
PopularDo you provide customer support?
Yes! We offer email support for all users, priority support for paid plans, and dedicated account management for Enterprise customers. Our support team typically responds within 24 hours on business days.
What industries do you serve?
We serve various industries including accounting, finance, healthcare, legal, real estate, and logistics. Our platform is flexible enough to handle document processing needs across different sectors.
Pricing & Plans
Questions about our pricing structure and plans
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time without any cancellation fees. There are no long-term contracts or commitments. You'll continue to have access to your account until the end of your current billing period.
PopularDo you offer a free trial?
Yes! You can start using Flowense for free without providing any credit card information. Our free plan includes basic features to help you get started with document processing and gives you access to process up to 50 documents per month.
PopularIs there a limit to how many documents I can process?
Document limits depend on your plan. Our free plan allows 50 documents per month, Starter plan includes 500 documents, Professional plan includes 5,000 documents, and Enterprise plans can be customized for unlimited processing.
Do you offer volume discounts?
Yes! We offer volume discounts for high-volume processing needs. Enterprise customers can get custom pricing based on their specific requirements. Contact our sales team for personalized quotes.
Security & Privacy
Data security and privacy concerns
Is my financial data secure?
Absolutely. We prioritize the security of your sensitive financial information. Your data is encrypted both in transit and at rest using industry-standard AES-256 encryption. We never share it with third parties and follow bank-level security protocols including SOC 2 Type II compliance.
PopularWhat compliance standards do you meet?
We are SOC 2 Type II compliant, HIPAA compliant for healthcare customers, and GDPR compliant for European data protection. We also follow PCI DSS standards for payment-related documents.
How do you handle sensitive documents?
All sensitive documents are processed using end-to-end encryption. Documents are automatically deleted from our servers after processing unless you choose to store them. We offer additional security features for enterprise customers.
How do you ensure data privacy?
We follow strict data privacy policies. Your documents are processed securely and deleted after processing unless you choose to store them. We never use your data to train our models without explicit consent.
Technical
Technical specifications and integrations
Can I integrate Flowense with my existing software?
Yes! Flowense offers a comprehensive REST API and webhook system for seamless integration with your existing workflows. We also provide SDKs for popular programming languages and pre-built connectors for common business tools.
Can I export my data?
Absolutely. You can export your processed data in multiple formats including JSON, CSV, and XML. We also provide bulk export options and API endpoints for programmatic data access.
Can I create custom templates?
Yes! Our platform allows you to create custom extraction templates for your specific document types. This improves accuracy and ensures consistent data extraction for your unique document formats.
How do webhooks work with Flowense?
Webhooks allow you to receive real-time notifications when document processing is complete. You can configure webhook endpoints in your dashboard, and we'll send structured data about processed documents to your specified URLs.
Document Processing
Questions about document processing and accuracy
What file formats do you support?
We support PDF files for bank statements and JPG, JPEG, PNG formats for receipts and invoices. We also support common document formats like TIFF and BMP. We're continuously working to add support for more formats based on customer needs.
PopularHow accurate is the AI extraction?
Our AI typically achieves 98%+ accuracy with clear, digital documents. Accuracy can vary depending on document quality, but we provide an easy review process to ensure 100% accuracy before finalizing. Our machine learning models are constantly improving.
PopularHow does the batch processing feature work?
Our batch processing feature allows you to upload multiple documents at once for processing. You can upload up to 1000 documents in a single batch, and our system will process them in parallel for faster results. You'll receive notifications when the batch is complete.
What happens if the AI makes an error?
If our AI makes an error, you can easily correct it using our review interface. All corrections help improve our machine learning models. We also offer human verification services for critical documents if needed.
How long does document processing take?
Most documents are processed within 10-30 seconds depending on size and complexity. Batch processing can take longer but typically completes within a few minutes for standard document types.
Can I process documents in different languages?
Currently, we primarily support English documents, but we're expanding to support Spanish, French, German, and other major languages. Contact us if you have specific language requirements.
What if my document quality is poor?
Our AI is designed to handle various document qualities, including scanned documents and photos. For best results, ensure documents are well-lit and in focus. We also offer preprocessing options to enhance document quality.
Account & Billing
Account management and billing questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), ACH bank transfers for US customers, and wire transfers for enterprise accounts. All payments are processed securely through Stripe.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the end of your current billing cycle. Any unused credits from higher plans will be preserved.
Can I get a refund?
We offer a 30-day money-back guarantee for new subscriptions. If you're not satisfied with our service within the first 30 days, contact our support team for a full refund.
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